Support
Support and frequently asked questions
Something not working, or a question about an app? Here are the most common answers and the quickest way to write to us.
Response times
We usually reply within 5 business days. This is indicative: we are a small studio and sometimes it can take a few more days.
General questions
How do I contact you?
Write to kismetstudio.app@gmail.com. Including the app name and your phone model helps us reply faster.
Are the apps paid?
Prices and in-app purchases are shown on each app’s Google Play listing, which is the up-to-date source.
Which devices do the apps run on?
The apps are for Android and are installed from Google Play. Each app’s requirements are on its listing.
Where can I find privacy information?
In the general privacy notice and in each app’s notice, linked from the footer and from the app page.
Support by app
How do I update Luma: Star Hop?
Open Google Play, search for the app and tap “Update”, or turn on automatic updates in Play settings.
Which data does Luma: Star Hop handle?
The declaration is being updated: see the “Data safety” section of the Google Play listing.
I found a problem. What should I do?
Write to us describing what happened, your phone model and Android version: it helps us fix it.
How do I update Money Balance: Expense Tracker?
Open Google Play, search for the app and tap “Update”, or turn on automatic updates in Play settings.
Which data does Money Balance: Expense Tracker handle?
The declaration is being updated: see the “Data safety” section of the Google Play listing.
How do I delete my data?
Follow the dedicated guide for Money Balance: Expense Tracker.
I found a problem. What should I do?
Write to us describing what happened, your phone model and Android version: it helps us fix it.
How do I update Room Planner?
Open Google Play, search for the app and tap “Update”, or turn on automatic updates in Play settings.
Which data does Room Planner handle?
The declaration is being updated: see the “Data safety” section of the Google Play listing.
I found a problem. What should I do?
Write to us describing what happened, your phone model and Android version: it helps us fix it.
How do I update Scadenze Personali?
Open Google Play, search for the app and tap “Update”, or turn on automatic updates in Play settings.
Which data does Scadenze Personali handle?
The declaration is being updated: see the “Data safety” section of the Google Play listing.
I found a problem. What should I do?
Write to us describing what happened, your phone model and Android version: it helps us fix it.
How do I update Workout Tracker?
Open Google Play, search for the app and tap “Update”, or turn on automatic updates in Play settings.
Which data does Workout Tracker handle?
The declaration is being updated: see the “Data safety” section of the Google Play listing.
I found a problem. What should I do?
Write to us describing what happened, your phone model and Android version: it helps us fix it.